Dish Tv

Good morning/afternoon/evening, I am 1895539 calling from Dish TV support team. Namaskar, main Dish TV ke Support team Se 1895539  bol raha/rahi hun !       Yes No NA     DetailScript PointerScript VC Number : SMS : Lead Upload Days:

 

STB No :   STB Type : Scheme Name : Dealer ID : Address : Landmark : City : State Name : Pin Code : Email : Mobile No. Alternate No. : Telephone(R) Telephone(O) Box Switch Off Date : Recharge Date : Activation Date : Days After Activation : Status : Paytm : Last Payment Mode : Package Details No record found.

 

Check for Concern: Hindi:- Jaisa ki main dekh pa rahi/raha huin, ki aapne bahut dino se Dish TV ka recharge nai karwaya hai, kya main jaan sakti/sakti hoon ki aapko koi samasaya toh nahi aa rahi taaki main jald se jald ise resolve karne mein aapki help kar sakoon. English:- As I can see, that you have not recharged your DISHTV account for a long time, May I know if you are facing any issues/concern that I can help to resolve it at the earliest.  Reason For Not Recharging VOC If YES, Follow the rebuttal module as per VOC and Resolve the issue, also mandatorily capture customer issues. Customer ko bataye TV pichle kai dino se band hai aur customer ke entertainment /channel/ program dekhne ka source confirm karein? Ask the customer as your TV is deactivated for the last few days. What is the source of entertainment, channel/program viewing? Capture the source of entertainment. Entertainment ka source capture karein.                             Select NA Zing Digital Jio TV/Jio Fibre Cable DD-Direct Dish Tv Airtel DTH/IP TV Independent TV Online Mode Amazon Prime- Netflix-Hotstar- Others Sun Direct Tata Sky Videocon D2H Not Watching TV Customer ke pack ka monthly price bataaye (PF/PL ko hatane ke baad ka amount bataiye) aur puchein ki kya customer pack se koi channel hataana ya lagaana chaahte hain? Mai aapko channels bata deta/deti hoon yadi aap koi channel nahi dekhte hain to main uss ko hata data/deti hoon uss se aap ka package cost kam ho jayeiga. Inform monthly pack price (After deducting PF/PL amount) & check whether a customer wants to add or remove any channel from his/her current pack. I am telling you all channel names which are available in your current pack, if you don’t watch any of them then I can remove that channel from you're pack so the package price will be reduced. (Customer ko unke maujuda pack mei uplabdh channels/VAS/ Genre ke anusaar channel ke naam bataye aur unki pasand puchein. Joh VAS/Channel/ Bouquet/Genere customer ko pasand nahi hai usko remove kar de. Pack ko resize kar k nayi FMR bataaye). (Inform the channels/VAS/ Genre wise channel names to the customer and ask his/her choice. Remove those channels/VAS/ Genre which the customer doesn’t want in his pack. Resize the pack and Inform new FMR). If No: Customer ko minimum recharge 100 Rs batayein aur agar customer ko long recharge offer chaahiye to 3 mahine pe 7 din free offer bataayein. Inform minimum Recharge Rs 100/-, if a customer wants long recharge offers then inform 7 days extra on 3 Months recharge offer.

Go to the Offer Pitch

If Yes: Customer se poochein - kitne price tak ka pack lena chaahte hain. Ask the customer about his/her pack price preference. Price ke anusar Naya DRC pack bataayien aur customer consent ke baad activate karein. Ask for channel preference, and pitch the DRC pack. Post customer consent, activate the DRC pack. # If customer is not ready for DRC packs, then pitch for Make your own pack which start at Rs.153. Aap apne pasand ke channels le sakte hain aur apna package tayyar kar sakte hain. Inform the customer that he/she can pick the channels of their choice and create the package of their own choice. Take the pack change request in NTO CRM Offer pitch Customer ko 3 mahine pe 7 din recharge offer batayein sath he 3 mahino ka recharge Rs. 0 amount bhi bataayein jisse customer poore 3 mahine 7 din TV dekh paaye Inform 7 days free in 3 Months recharge offer as well, calculate the 3 months recharge amount Rs.0 so that customer can watch TV for 3 months & 7 days. Customer ko offer ki details message karein aur saath he batayein bhi. Send offer details message and Inform about the same. Customer ko offer ki details message karein aur saath he batayein bhi. Send offer details message and Inform about the same. Follow the OFY Tab and send the offer details by SMS Customer ke Aaj he recharges karwa lene pe Processing Fee aur Pay Later ki bachat k baaray mei bataayein (Agar waivar offer applicable hain to Rs. 20 ka waiver NTO se de) If the Customer will recharge today then Inform about the savings of Processing Fee & Pay Later service (If Customer is eligible then post waiver of Rs. 20 from NTO) Recharge Confirmation: Take the Recharge confirmation from the Customer. Recharge confirmation le. Agar Haan: PTP capture karein. If Yes: Capture PTP Customer se Phir pooche ki Dish TV connection mein aur koi samsya ho rahi hai toh bataayien? Ask customer again if he/she is facing any other issue in Dish TV connection? Agar Nahi: If No Aaj hi recharge karne par apko 7 din ki extra validity ka benefit aur saath mein 35 rs ka bachat mil Raha hai. Recharge today to enjoy 7 days extra validity benefits along with savings of Rs.35/- Customer ke issue ke anusaar rebuttal dijiye

 

Rebuttal Module Category Reason   Issue Resolved: Yes No Capture VOC:     Pitch Pay later: Pitch Pay later Note: If the customer has already availed Pay later once then pitch 2nd Pay later. Is Pay Later Availed?         NA Yes No Already Taken Taken PTP confirmation again: If PTP is Not Given: close the call. Closing: Agar Nahi: Samay Dene ke liye Dhanyawaad. Thank you for giving time.